OpenClaw ho tro nhieu nguoi dung thong qua he thong allowlist — them so dien thoai hoac Telegram ID cua tung thanh vien vao file config. Mot instance co the phuc vu nhieu nguoi dong thoi, voi kha nang cau hinh quyen truy cap rieng cho tung kenh. Kho nhat khong phai la "co lam duoc khong" ma la "cau hinh nhu the nao dung cach" — vi phai can bang giua bao mat (khong de nguoi la truy cap), tinh nang (tung nhom co quyen gi), va hieu nang (VPS co xu ly duoc khong). Day la ly do nhieu founders co bot ca nhan roi bi mac ket khi muon mo rong cho ca team.
Khi anh/chi lan dau dung OpenClaw — thong thuong chi co 1 nguoi (chinh anh/chi) nhan tin voi bot. Moi thu don gian: 1 Telegram account, 1 chat window, 1 nguoi.
Nhung khi muon cho ca team cung dung — moi su viec phuc tap len nhanh:
Nhieu founders da nhan ra dieu nay: bot ca nhan chay tot, nhung khong biet bat dau tu dau khi muon share cho team.
Allowlist la co che bao mat chinh cua OpenClaw — no quy dinh ai duoc phep tuong tac voi bot.
Trong file cau hinh openclaw.json, co truong allowFrom — list cac so dien thoai hoac Telegram ID duoc phep nhan tin:
De them thanh vien moi:
~/.openclaw/openclaw.jsonallowFromopenclaw gateway restart⚠️ Luu y bao mat: Khong de allowFrom rong neu deploy cong khai — bat ky ai biet username bot deu co the nhan tin. Luon co danh sach ro rang. Voi nhom khach hang — can kiem soat can than hon la voi nhom noi bo.
Mot trong nhung tinh nang manh nhat cua OpenClaw la co the cau hinh quyen khac nhau cho tung kenh:
| Kenh / Nhom | Cau hinh phu hop | Vi du su dung |
|---|---|---|
| DM ca nhan (chu bot) | Full access, khong gioi han | Anh/chi tro chuyen truc tiep, day du tinh nang |
| Nhom noi bo (team) | Allowlist nhan vien, requireMention: true | Nhan vien hoi bot khi can, bot chi reply khi duoc tag |
| Nhom khach hang | Allowlist gioi han, Skills/SOUL chi pham vi CSKH | Bot CSKH tra loi cau hoi san pham, bao gio giao hang |
| Nhom cong khai | Rat han che, chi FAQ co dinh | Thong bao tu dong, tra loi FAQ khong can context |
Pattern pho bien nhat cho SME VN: 3 kenh rieng biet — DM chu, nhom nhan vien noi bo (5–15 nguoi), va nhom khach hang (moi khach hang 1 group rieng hoac chung 1 nhom CSKH).
Day la van de thuong bi bo qua: khi chi 1 nguoi dung, VPS 2GB RAM du o. Khi 10 nguoi nhan tin dong thoi — chuyen khac.
| So nguoi dung dong thoi | VPS khuyen nghi | Chi phi uoc tinh/thang |
|---|---|---|
| 1–3 nguoi | 2GB RAM, 1 vCPU | ~240,000–300,000d (Vultr/DO) |
| 5–10 nguoi | 4GB RAM, 2 vCPU | ~480,000–600,000d |
| 15–30 nguoi | 8GB RAM, 4 vCPU | ~960,000–1,200,000d |
| 30+ nguoi / khach hang | Can xem xet kien truc rieng | Lien he de tu van cu the |
Ngoai VPS, con phai xem xet API rate limits cua provider. Anthropic Claude Sonnet co gioi han request dong thoi (concurrent) — neu nhieu nguoi nhan tin cung luc va moi request deu can AI response, co the bi 429 rate limit neuu khong cau hinh queue dung.
Mot van de thuc te anh/chi se gap sau khi setup xong: quan ly danh sach nguoi dung theo thoi gian.
Voi bot ca nhan — viec nay don gian vi it nguoi. Voi bot team 20–50 nguoi — day tro thanh cong viec quan ly deu dan, can co nguoi chiu trach nhiem.
Day la 1 trong nhung ly do goi Basic 2M/thang co y nghia voi mo hinh team: khong phai chi de setup 1 lan, ma de co nguoi quan ly lien tuc — them nguoi, xoa nguoi, dieu chinh quyen, xu ly khi co van de.
Khi da co nhieu nguoi dung, cac nhu cau toi uu cung tang len. Hai viec pho bien nhat:
1. Toi uu SOUL.md theo tung nhom: Bot noi chhuyen voi nhan vien noi bo se khac voi bot cham soc khach hang. Can chinh SOUL.md phu hop — hoac setup 2 config rieng cho 2 channel. Xem bai Toi uu OpenClaw sau khi setup de hieu cach lam dieu nay.
2. Ket noi du lieu thuc cua business: Khi co nhieu nguoi dung — gia tri bot tang rat nhieu neu no ket noi duoc voi du lieu thuc: Sheets bao cao, Gmail, Calendar chung cua team. Xem bai Ket noi OpenClaw voi Google Workspace de biet cach lam.
Neu chua co OpenClaw chay on dinh tren VPS, nen doc bai OpenClaw cai dat nhu the nao truoc de co foundation vung chac truoc khi mo rong cho team.
Minh se demo OpenClaw chay voi nhieu nguoi dung, phan tich cau hinh phu hop cho team cua anh/chi, va tu van mo hinh allowlist + phan quyen toi uu. Truoc khi anh/chi quyet dinh bat cu dieu gi.
📅 Dat Lich Tai DayMien phi, khong rang buoc. 15 phut la du.